Privacy Policy

1. Information We Collect

 

We collect information you voluntarily provide to us, as well as certain information automatically collected through your use of our website.

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Information You Provide Directly

When you request a quote, book a service, or contact us, we may collect the following:

• Full name

• Email address

• Phone number

• Service address and property details (including number of bedrooms, bathrooms, and square footage)

• Preferred service type and scheduling preferences

• Special instructions, preferences, or household notes (including pets, allergies, or areas requiring special attention)

• Payment information (processed securely through our third-party payment processor; we do not store full payment card details)

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Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address

• Browser type and version

• Pages visited and time spent on our website

• Referring URLs

• Device type and operating system

This information is collected through cookies and similar tracking technologies and is used to improve website functionality and user experience.

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2. How We Use Your Information

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We use the information we collect for the following purposes:

• To provide, manage, and coordinate cleaning referral services on your behalf

• To contact you regarding your booking, quote, or service appointment

• To match and refer a vetted, independent cleaning professional to your property

• To send booking confirmations, appointment reminders, and follow-up communications

• To process payments securely

• To respond to your inquiries, questions, or concerns

• To request feedback and reviews following a completed service

• To send promotional offers, service updates, or relevant communications (you may opt out at any time)

• To improve our website, services, and customer experience

• To comply with applicable legal obligations

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3. How We Share Your Information

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We respect your privacy and do not sell your personal information to third parties. We may share your information in the following limited circumstances:

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Independent Cleaning Professionals

When you book a service, we share your name, service address, appointment details, and any relevant household notes with the independent cleaning professional referred to fulfill your appointment. This is necessary to complete the service you have requested.

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Service Providers and Technology Partners

We work with trusted third-party platforms to operate our business, including:

• Booking and scheduling software (e.g., Booking Koala, Jobber) for appointment management

• Payment processors for secure transaction handling

• Communication platforms for SMS, email, and customer notifications

• Website hosting and builder platforms (e.g., Wix) for site operation

• Advertising platforms (e.g., Google, Meta) for marketing and lead generation

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These service providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

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Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Clean Pristine, our clients, or others.

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Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. You will be notified of any such change via a prominent notice on our website.

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4. Cookies and Tracking Technologies

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Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts.

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Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., form submissions, booking flow)

• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)

• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance (e.g., Google Ads)

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Your Cookie Choices

You may adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of Google Analytics by visiting Google Analytics Opt-out.

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5. Data Security

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We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment transactions are processed through encrypted, PCI-compliant payment processors.

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While we take data security seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information and encourage you to exercise caution when sharing personal details online.

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6. Data Retention

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We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it.

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7. Third-Party Links

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Our website may contain links to third-party websites, platforms, or services. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

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8. Children's Privacy

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Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information.

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9. Your Privacy Rights

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Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you

• The right to correct inaccurate or incomplete information

• The right to request deletion of your personal information, subject to certain legal exceptions

• The right to opt out of marketing communications at any time by replying STOP to any text message or clicking "unsubscribe" in any email

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To exercise any of these rights, please contact us using the information provided below.

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10. Marketing Communications

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If you have provided your contact information to request a quote or book a service, we may send you promotional messages, service updates, or special offers. You may opt out of these communications at any time by:

• Replying STOP to any text message

• Clicking Unsubscribe in any email

• Contacting us directly at the email address below

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Opting out of marketing communications will not affect transactional messages related to your existing bookings or appointments.

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11. Changes to This Privacy Policy

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We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.

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12. Contact Us

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If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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CleanPristine Email: info@cleanpristine.com

Phone: (305) 767-7112

Service Area: Miami and South Florida

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